No Refunds: There are no refunds or exchanges on any tickets sold through ITR. All ticket sales are final.
Pricing & Payment: Listed price is the final price. There are no taxes or extra fees. The ticket office only accepts credit/debit cards (Visa, Mastercard, American Express, Discover), and cash. We do not accept personal checks or gift cards. Ticket prices and availability are subject to change without notice.
In-Person Only: All tickets must be purchased and picked up in person. We have been directed by the Military Ticket Program to not sell or send tickets via phone, email, or physical mail. We are now willing to verify IDs for purchases at other bases as needed.
ID Required: A physical ID with Military or DoW affiliation is required at all ticket attractions and for all services associated with the Ticket Office, except for a few tickets that are eligible to gifted.
Contact Info Required: All purchases require a phone number and personal email. Universal tickets require the full first and last name of all ticketholders.
Friends & Family: Tickets may be purchased for friends and family members, but one ticket must be for the Military or DoW ID card holder, and they must be prepared to show their ID upon gate entry. See next paragraph for exceptions.
Gifting: Please see the Gifting section for gifting options. A few tickets are able to be entirely gifted. (The purchaser doesn't have to be going to the park.) Giftable tickets must have the name of the guest but please let us know so we can put the correct name on the ticket. The name listed on the tickets must be going to the park, as they will only accept that person's photo ID. All other tickets we sell require a ticket for the actual Military or DoD ID card holder.
Physical Tickets: Most tickets are print-on-demand with unique barcodes. Disney and Universal tickets are email only, but you can print the pdf at home as needed.
Park Reservations: Some tickets require a reservation. For example, all Disney Tickets require an online park reservation after purchase. You can see Theme Park Reservation Availability at Disney's site.
Warning: Ticket Office is not responsible for lost, stolen, or damaged tickets, but we can reprint most tickets as needed.
